Shipping/ In-Store Pickup
How soon will my order ship?
- Our online store is open from 9AM-4PM CST. Any orders placed on or before 2PM CST will be shipped out the same day. Orders placed after 2PM CST will be shipped out the next day. Orders placed on a Friday after 2PM CST will be shipped out on Monday. If order is placed on the weekend or a holiday, your items will be processed and shipped out the next business day.
- Once order is processed and shipped out, you will receive an email with your tracking information. Once sent with carrier, we are not responsible for lost or stolen packages.
Do you have In-Store pick up?
- YES!!! Please allow at least 24 hours for us to get your order processed and packaged before ready to pick up. For instance, if you order on a weekend or holiday, your purchase will not be processed until the following business day. You will receive an email once your order is processed and ready for pick up.
- There are times when your order might come from our Dallas warehouse. Please allow a little more time for your item to be sent to the store. We will email you to let you know if it is coming from our Dallas warehouse.
- If you have any questions, don’t hesitate to call us at (210) 496-2200 during business hours or email us at email@example.com
Do you ship to P.O. Boxes or APO addresses?
Do you ship to Canada?
- YES!!! Unfortunately, our standard shipping rates do not apply to Canada. Shipping is a flat rate of $20. Once order is processed and shipped out, you will receive a tracking number for estimated time of delivery.
What if I put in the wrong shipping address?
- If you accidentally put in the wrong shipping address, please call us RIGHT AWAY during business hours at (210) 496-2200. If you need to contact us outside of business hours, please email firstname.lastname@example.org. If you reach us after your package has been shipped, there is unfortunately nothing we can do and we will have to wait for it to be returned. So please make sure your address is correct :)
Still have questions??
- Call us or shoot us an email or give us a call!! (210) 496-2200 during business hours M-F 9AM-4PM. email@example.com during off hours.